Shadow Health Status Page
All Systems Operational

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Welcome to the Shadow Health Status page

Shadow Health Portal ? Operational
Cloud Provider Operational
Services API: us-east-1 Operational
DNS Operational
Compute Operational
Compute: us-east-2 Operational
Serverless: us-east-1 Operational
Serverless: us-east-2 Operational
Database: us-east-2 Operational
Database: us-west-2 Operational
Usage data: us-east-1 Operational
Usage data: us-east-2 Operational
Storage: us-east-2 Operational
Storage: us-west-2 Operational
Registry: us-east-2 Operational
Learner Support Operational
Learner Support Operational
3rd Party Services Operational
Credit Card Processor Operational
Automated system emails Operational
Sales Tax Calculation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 6, 2023

No incidents reported today.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023
Completed - The scheduled maintenance has been completed.
Jun 2, 07:17 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 07:00 EDT
Scheduled - Shadow Health will be undergoing scheduled maintenance on 06/02/2023 between 7am ET and 7:30am ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again.
May 30, 17:25 EDT
Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023
Resolved - This issue has been resolved, application logs and monitors are within nominal ranges.
May 23, 09:51 EDT
Update - We are continuing to monitor our application, we will keep doing so for the next 24 hours to ensure application stability.
May 22, 09:06 EDT
Monitoring - A fix has been implemented and we are monitoring. Please contact support if you have issues reopening your attempts.
May 22, 07:27 EDT
Update - We have identified a fix for the problems in reopening assignment attempts, it will be deployed at our regular service window, on Monday 22nd May 2023 at 7am.
As with our regular maintenance windows, new assignment attempts will be disabled during the maintenance window from 7am to 7:30am.

May 21, 22:07 EDT
Identified - Some users are experiencing problems reopening assignment attempts. The developer team has identified an issue with the student transcripts service and is working to narrow down the problem. A potential fix is identified and being tested. Please contact support if with any questions or with any reports of an assignment attempt failing to reopen.
May 21, 21:02 EDT