Shadow Health Status Page
All Systems Operational

About This Site

Welcome to the Shadow Health Status page

Shadow Health Portal ? Operational
Learner Support Operational
Learner Support Operational
3rd Party Services Operational
Credit Card Processor Operational
Automated system emails Operational
Internal Notification Delivery Operational
Internal Communication Network Operational
Cloud Provider Operational
Compute Operational
Storage Operational
DNS Operational
Content Delivery Operational
Misc. Cloud Services Operational
Status Page Operational
Third Party Components Operational
API Connection Operational
Public Metrics Operational
Status Page Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 31, 2020

No incidents reported today.

May 30, 2020
Resolved - The production environment has been updated and tested. DNS records for all customer subdomains have been migrated and tested. Maintenance complete.
May 30, 19:03 EDT
Identified - After confirming the fix in our staging environments, engineers are updating the production environment now.
May 30, 16:58 EDT
Investigating - No downtime is expected as we update SSL certificates.

During this roll-over it is possible for some browsers to show an "untrusted certificate" error depending on the browser's certificate caching behavior. You may need to refresh, clear browser cache, or temporarily use another browser, but if an issue persists please contact our Support team https://support.shadowhealth.com. Support response times may be longer than typical as they continue to assist students who were impacted by the issues from earlier today.
May 30, 16:23 EDT
Resolved - Issues with the Shadow Health Portal have been resolved. An incident report will be posted within the next two days.
May 30, 13:51 EDT
Investigating - We apologize for the inconvenience, Shadow Health is currently experiencing technical issues. Our engineers are aware and working to resolve the problem. Thank you again for your patience.
May 30, 10:26 EDT
May 29, 2020
Completed - The scheduled maintenance has been completed.
May 29, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 07:00 EDT
Scheduled - Shadow Health will be undergoing scheduled maintenance on May 29th, 2020 between 07:00 AM ET and 07:30 AM ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again.
May 26, 13:11 EDT
May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.