Resolved -
The production environment has been updated and tested. DNS records for all customer subdomains have been migrated and tested. Maintenance complete.
May 30, 19:03 EDT
Identified -
After confirming the fix in our staging environments, engineers are updating the production environment now.
May 30, 16:58 EDT
Investigating -
No downtime is expected as we update SSL certificates.
During this roll-over it is possible for some browsers to show an "untrusted certificate" error depending on the browser's certificate caching behavior. You may need to refresh, clear browser cache, or temporarily use another browser, but if an issue persists please contact our Support team https://support.shadowhealth.com. Support response times may be longer than typical as they continue to assist students who were impacted by the issues from earlier today.
May 30, 16:23 EDT
Resolved -
Issues with the Shadow Health Portal have been resolved. An incident report will be posted within the next two days.
May 30, 13:51 EDT
Investigating -
We apologize for the inconvenience, Shadow Health is currently experiencing technical issues. Our engineers are aware and working to resolve the problem. Thank you again for your patience.
May 30, 10:26 EDT
Completed -
The scheduled maintenance has been completed.
May 29, 09:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 07:00 EDT
Scheduled -
Shadow Health will be undergoing scheduled maintenance on May 29th, 2020 between 07:00 AM ET and 07:30 AM ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again.
May 26, 13:11 EDT