tag:status.shadowhealth.com,2005:/historyShadow Health Status - Incident History2024-03-28T14:40:13-04:00Shadow Healthtag:status.shadowhealth.com,2005:Incident/203036912024-03-22T07:26:39-04:002024-03-22T07:26:39-04:00Scheduled Maintenance on 03/22/24<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>07:26</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>14:46</var> EDT</small><br><strong>Scheduled</strong> - Shadow Health will be undergoing scheduled maintenance on 03/22/24 between 7am ET and 7:30am ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again.</p>tag:status.shadowhealth.com,2005:Incident/202439932024-03-15T07:18:52-04:002024-03-15T07:18:52-04:00Scheduled Maintenance on 03/15/2024<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>07:18</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>10:08</var> EDT</small><br><strong>Scheduled</strong> - Shadow Health will be undergoing scheduled maintenance on 03/15/2024 between 7am ET and 7:30am ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again.</p>tag:status.shadowhealth.com,2005:Incident/201952682024-03-14T08:00:56-04:002024-03-14T08:00:56-04:00Scheduled Maintenance on 03/14/2024<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>08:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>12:00</var> EST</small><br><strong>Scheduled</strong> - Shadow Health will be undergoing scheduled maintenance on 03/14/2024 between 7am ET and 8am ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again.</p>tag:status.shadowhealth.com,2005:Incident/201698682024-03-08T08:14:12-05:002024-03-08T08:14:12-05:00Scheduled Maintenance on 03/08/24<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>08:14</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>15:27</var> EST</small><br><strong>Scheduled</strong> - Shadow Health will be undergoing scheduled maintenance on 03/08/24 between 7am ET and 8:00am ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again.</p>tag:status.shadowhealth.com,2005:Incident/201095892024-03-04T08:11:15-05:002024-03-04T08:11:15-05:00Scheduled Maintenance on 03/04/2024<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>08:11</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>07:22</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>11:51</var> EST</small><br><strong>Scheduled</strong> - Shadow Health will be undergoing scheduled maintenance on 03/04/2024 between 7am ET and 8am ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again.</p>tag:status.shadowhealth.com,2005:Incident/200575672024-02-23T07:30:39-05:002024-02-23T09:03:01-05:00Scheduled Maintenance on 02/23/24<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>07:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>07:00</var> EST</small><br><strong>Scheduled</strong> - Shadow Health will be undergoing scheduled maintenance on 02/23/24 between 7am ET and 7:30am ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again.</p>tag:status.shadowhealth.com,2005:Incident/198095292024-01-26T07:25:39-05:002024-01-26T07:25:39-05:00Scheduled Maintenance on 01/26/2024<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>07:25</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>07:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>14:35</var> EST</small><br><strong>Scheduled</strong> - Shadow Health will be undergoing scheduled maintenance on 01/26/2024 between 7am ET and 7:30am ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again.</p>tag:status.shadowhealth.com,2005:Incident/194307772023-12-18T07:37:04-05:002023-12-18T07:37:04-05:00Scheduled Maintenance on 12/18/2023<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>07:37</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>07:03</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>14:23</var> EST</small><br><strong>Scheduled</strong> - Shadow Health will be undergoing scheduled maintenance on 12/18/23 between 7am ET and 7:30am ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again.</p>tag:status.shadowhealth.com,2005:Incident/192620922023-12-06T06:30:42-05:002023-12-06T06:30:42-05:00Scheduled Maintenance on 12/06/2023<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>06:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>10:29</var> EST</small><br><strong>Scheduled</strong> - Shadow Health will be undergoing scheduled maintenance on 12/06/2023 between 6:00am ET and 7:00am ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again.</p>tag:status.shadowhealth.com,2005:Incident/191218772023-11-17T07:20:59-05:002023-11-17T07:20:59-05:00Scheduled Maintenance on 11/17/23<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>07:20</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>07:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>16:39</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>16:39</var> EST</small><br><strong>Scheduled</strong> - Shadow Health will be undergoing scheduled maintenance on 11/17/23 between 7am ET and 7:30am ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again.</p>tag:status.shadowhealth.com,2005:Incident/189900432023-11-03T07:17:41-04:002023-11-03T07:17:41-04:00Scheduled Maintenance on 11/03/23<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>07:17</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>07:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>10:41</var> EDT</small><br><strong>Scheduled</strong> - Shadow Health will be undergoing scheduled maintenance on 11/03/23 between 7am ET and 7:30am ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again.</p>tag:status.shadowhealth.com,2005:Incident/189144452023-10-30T07:25:44-04:002023-10-30T07:25:44-04:00Scheduled Maintenance on 10/30/23<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>07:25</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>12:10</var> EDT</small><br><strong>Scheduled</strong> - Shadow Health will be undergoing scheduled maintenance on 10/30/23 between 7am ET and 7:30am ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again.</p>tag:status.shadowhealth.com,2005:Incident/188404272023-10-20T07:19:43-04:002023-10-20T07:19:59-04:00Scheduled Maintenance on 10/20/23<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>07:19</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>09:45</var> EDT</small><br><strong>Scheduled</strong> - Shadow Health will be undergoing scheduled maintenance on 10/20/23 between 7am ET and 7:30am ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again.</p>tag:status.shadowhealth.com,2005:Incident/186990242023-10-06T07:39:22-04:002023-10-06T07:39:33-04:00Scheduled Maintenance on 10/06/23<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>07:39</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>09:49</var> EDT</small><br><strong>Scheduled</strong> - Shadow Health will be undergoing scheduled maintenance on 10/06/23 between 7am ET and 7:40am ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again.</p>tag:status.shadowhealth.com,2005:Incident/186893032023-10-04T10:55:15-04:002023-10-04T10:56:54-04:00Partial outage from DNS record migration<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>10:55</var> EDT</small><br><strong>Resolved</strong> - Maintenance performed on shadowhealth.com DNS records on the morning of Wed. Oct 4th resulted in app.shadowhealth.com being unresolvable for some users from approximately 07:43 to 09:24 EDT. An improperly formatted NS (nameserver) record was propagated during this window.<br /><br />Depending on geographical location and local and ISP DNS settings, some users were unable to load the Shadow Health LMS and/or access course content including attempting assignments.<br /><br />We saw traffic at roughly 50% of normal levels from 07:43 to 09:24 EDT. A fix to the nameserver record was propagated at that time and we saw traffic return to normal levels within a few minutes of the fix.<br /><br />The DNS maintenance was a one time operation and while our systems engineers are currently monitoring, we do not expect any further related issues.</p>tag:status.shadowhealth.com,2005:Incident/186031832023-09-29T07:30:06-04:002023-09-29T07:30:06-04:00Scheduled Maintenance on 09/29/2023<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>07:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>06:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>13:29</var> EDT</small><br><strong>Scheduled</strong> - Shadow Health will be undergoing scheduled maintenance on September 29, 2023 between 6:30am ET and 7:30am ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again. Please contact support with any questions or concerns.</p>tag:status.shadowhealth.com,2005:Incident/184733902023-09-15T07:30:05-04:002023-09-15T07:30:05-04:00Scheduled Maintenance on 09/15/2023<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>07:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>06:31</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Scheduled</strong> - Shadow Health will be undergoing scheduled maintenance on September 15, 2023 between 6:30am ET and 7:30am ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again. Please contact support with any questions or concerns</p>tag:status.shadowhealth.com,2005:Incident/183979182023-09-08T07:17:42-04:002023-09-08T07:17:42-04:00Scheduled Maintenance on 09/08/2023<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>07:17</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>13:27</var> EDT</small><br><strong>Scheduled</strong> - Shadow Health will be undergoing scheduled maintenance on 09/08/2023 between 7am ET and 7:30am ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again.</p>tag:status.shadowhealth.com,2005:Incident/183275582023-08-30T21:45:26-04:002023-08-31T09:38:32-04:00Emails Services are Down<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>21:45</var> EDT</small><br><strong>Resolved</strong> - The third party email service is reporting resolution. Mail deliveries began to succeed at 21:35 EDT, we believe account creation and password reset emails should be functional now for all users.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>20:25</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>20:24</var> EDT</small><br><strong>Investigating</strong> - We are experiencing an issue with third party email services which is preventing sending emails for account confirmation and password reset. Our development team is actively looking into the issue.</p>tag:status.shadowhealth.com,2005:Incident/182587532023-08-25T07:28:15-04:002023-08-25T07:28:15-04:00Scheduled Maintenance on 08/25/2023<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>07:28</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>13:00</var> EDT</small><br><strong>Scheduled</strong> - Shadow Health will be undergoing scheduled maintenance on 08/25/2023 between 7am ET and 7:30am ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again.</p>tag:status.shadowhealth.com,2005:Incident/180879722023-08-11T07:22:55-04:002023-08-11T07:22:55-04:00Scheduled Maintenance on 08/11/2023<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>07:22</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>15:15</var> EDT</small><br><strong>Scheduled</strong> - Shadow Health will be undergoing scheduled maintenance on 08/11/2023 between 7am ET and 7:30am ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again.</p>tag:status.shadowhealth.com,2005:Incident/180437292023-08-04T07:30:10-04:002023-08-04T07:30:10-04:00Scheduled Maintenance on 8/4/2023<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>07:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>06:31</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>13:49</var> EDT</small><br><strong>Scheduled</strong> - Shadow Health will be undergoing scheduled maintenance on 8/4/2023 between 6:30am ET and 7:30am ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again.</p>tag:status.shadowhealth.com,2005:Incident/179585542023-07-28T07:14:55-04:002023-07-28T07:14:55-04:00Scheduled Maintenance on 07/28/2023<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>07:14</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>15:23</var> EDT</small><br><strong>Scheduled</strong> - Shadow Health will be undergoing scheduled maintenance on 07/28/2023 between 7am ET and 7:30am ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again.</p>tag:status.shadowhealth.com,2005:Incident/178343322023-07-14T07:22:41-04:002023-07-14T07:22:41-04:00Scheduled Maintenance on 07/14/2023<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>07:22</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>09:40</var> EDT</small><br><strong>Scheduled</strong> - Shadow Health will be undergoing scheduled maintenance on 07/14/2023 between 7am ET and 7:30am ET. Attempts will be disabled during this time period. Once the maintenance window concludes, assignments will be available again.</p>tag:status.shadowhealth.com,2005:Incident/177842142023-07-07T07:00:25-04:002023-07-07T07:00:25-04:00Platform Maintenance July 7th, 2023<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>06:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>17:44</var> EDT</small><br><strong>Scheduled</strong> - Shadow Health will be undergoing planned maintenance on Friday, July 7th from 6:00 AM ET to 7:00 AM ET. During the maintenance window, assignment attempts will be disabled as the team works on hardening the Shadow Health platform. Please contact support with any questions or concerns.</p>